US-based service - Your data may be subject to US CLOUD Act and accessed by US authorities

Zendesk

🇺🇸US Company

by Zendesk Inc. · Founded 2007

Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.

paid🎧Customer Support

EU Alternatives to Zendesk

4 privacy-focused, GDPR-compliant alternatives

LiveAgent

🌍

by Quality Unit s.r.o.

LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.

GDPR CompliantEU-Based

freemiumMigration:●●●3-5 hours

Why switch?

LiveAgent offers a free tier for up to 7 agents, reducing costs.
GDPR compliance ensures data protection for EU customers.
LiveAgent servers are located in the EU, enhancing data residency.

Consider

Migration from Zendesk may require significant data transfer efforts.
LiveAgent lacks advanced AI automation features present in Zendesk.

View Details Compare Switch Guide

Visit LiveAgent

Trengo

🇳🇱

by Trengo B.V.

Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.

GDPR CompliantEU-BasedEU-hosted

paidMigration:●●●2-4 hours

Why switch?

Trengo offers a unified inbox for all communication channels.
GDPR compliance ensures data protection for EU customers.
Trengo integrates directly with WhatsApp Business for messaging.

Consider

Migrating data from Zendesk may require significant effort and time.
Trengo lacks a dedicated call center feature compared to Zendesk.

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Visit Trengo

Crisp

🇫🇷

by Crisp IM SARL

Crisp is a customer messaging platform designed for businesses to communicate effectively with their users. It offers real-time chat, email integration, and chatbot functionalities to streamline customer support. The platform helps teams manage conversations from multiple channels in one place, enhancing response times and user engagement.

GDPR CompliantEU-BasedEU-hosted

freemiumMigration:●●●2-3 days

Why switch?

Crisp offers a free tier, reducing initial costs for small teams.
GDPR compliance ensures data protection for EU customers.
Crisp's shared inbox allows team collaboration on customer queries.

Consider

Zendesk's ticketing system is more advanced than Crisp's features.
Migration from Zendesk may require significant data transfer efforts.

View Details Compare Switch Guide

Visit Crisp

Userlike

🇩🇪

by Userlike UG

Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.

GDPR CompliantEU-BasedISO 27001

freemiumMigration:●●●2-4 hours

Why switch?