Zendesk vs Crisp: Is EU's Privacy the Secure Choice?
Explore how Crisp, a French alternative, safeguards customer data with stringent EU privacy laws and security measures. Decide wisely for your business!
Should You Switch to Crisp?
Gain full GDPR compliance and better data protection in the EU.
May lose advanced features like ticketing and call center support.
Switch if privacy is a priority and advanced features are not critical.
At a Glance
US data laws
GDPR protected
Zendesk
paid
Crisp
freemium
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Zendesk | Crisp |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Enterprise only | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Zendesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Crisp is not subject to US jurisdiction.
Zendesk
🇺🇸Zendesk Inc.
Crisp
🇫🇷Crisp IM SARL
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Crisp offers a free tier, reducing initial costs for small teams.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓Crisp's shared inbox allows team collaboration on customer queries.
- ✓Crisp's chatbot builder enables 24/7 automated customer support.
Things to Consider
- !Zendesk's ticketing system is more advanced than Crisp's features.
- !Migration from Zendesk may require significant data transfer efforts.
- !Crisp lacks built-in call center features present in Zendesk.
Migration Overview
Depends on data size and complexity
Quick Steps
Create Crisp account and configure settings
Export and prepare data from Zendesk
Import data, test integrations, and migrate users
Note: Crisp offers strong live chat and chatbot features but may lack some advanced ticketing capabilities compared to Zendesk.
Other alternatives to Zendesk
Ready to make the switch?
Start using Crisp today and take control of your data privacy.