Zendesk vs Trengo: The Privacy-Savvy Support Showdown
Explore how Trengo from the Netherlands offers a secure EU alternative to Zendesk, emphasizing data protection and privacy compliance. Make an informed choice today.
Should You Switch to Trengo?
Gain full GDPR compliance and better data privacy protections.
May lose advanced features like call center and AI automation.
Switch if privacy is a priority; stay with Zendesk for advanced features.
At a Glance
US data laws
GDPR protected
Zendesk
paid
Trengo
paid
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Zendesk | Trengo |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Enterprise only | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Zendesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Trengo is not subject to US jurisdiction.
Zendesk
🇺🇸Zendesk Inc.
Trengo
🇳🇱Trengo B.V.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Trengo offers a unified inbox for all communication channels.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓Trengo integrates directly with WhatsApp Business for messaging.
- ✓Team collaboration tools enhance internal communication and efficiency.
Things to Consider
- !Migrating data from Zendesk may require significant effort and time.
- !Trengo lacks a dedicated call center feature compared to Zendesk.
- !Learning curve for existing Zendesk users adapting to Trengo's interface.
Migration Overview
Depends on data size and complexity
Quick Steps
Create Trengo account and configure settings
Export and prepare data from Zendesk
Import data, test integrations, and migrate users
Note: Trengo provides a unified inbox and omnichannel support, which aligns well with Zendesk's functionality. Migration might require some manual data import.
Other alternatives to Zendesk
Ready to make the switch?
Start using Trengo today and take control of your data privacy.