Zendesk vs LiveAgent: Which Secures Your Data Better?
Discover how LiveAgent from Slovakia offers a privacy-focused alternative to Zendesk, ensuring your customer data is safe and compliant.
Should You Switch to LiveAgent?
Gain full GDPR compliance and data protection in the EU.
May lose advanced features and integrations available in Zendesk.
Switch if privacy is a priority; stay with Zendesk for advanced features.
At a Glance
US data laws
GDPR protected
Zendesk
paid
LiveAgent
freemium
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Zendesk | LiveAgent |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Enterprise only | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Zendesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. LiveAgent is not subject to US jurisdiction.
Zendesk
🇺🇸Zendesk Inc.
LiveAgent
🌍Quality Unit s.r.o.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓LiveAgent offers a free tier for up to 7 agents, reducing costs.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓LiveAgent servers are located in the EU, enhancing data residency.
- ✓Social media integration allows managing multiple platforms in one place.
Things to Consider
- !Migration from Zendesk may require significant data transfer efforts.
- !LiveAgent lacks advanced AI automation features present in Zendesk.
- !Learning curve for agents accustomed to Zendesk's interface may be steep.
Migration Overview
Depends on data size and complexity
Quick Steps
Create LiveAgent account and configure settings
Export and prepare data from Zendesk
Import data, test integrations, and migrate users
Note: LiveAgent offers a comprehensive suite similar to Zendesk, including ticketing, live chat, and call center features. Migration tools are available but may require manual adjustments.
Other alternatives to Zendesk
Ready to make the switch?
Start using LiveAgent today and take control of your data privacy.