Help Scout vs Userlike: The Privacy & Security Comparison
Discover how Userlike (DE) prioritizes EU data protection laws over Help Scout (US). Make an informed choice today for safer support.
Should You Switch to Userlike?
Gain full GDPR compliance and enhanced privacy protections.
May lose advanced features like reporting and knowledge base.
Switch if privacy is your priority; stay if you need Help Scout's features.
At a Glance
US data laws
GDPR protected
Help Scout
paid
Userlike
freemium
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Help Scout | Userlike |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Optional | Optional |
Data Portability | Partial | Full export |
CLOUD Act Notice
Help Scout is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Userlike is not subject to US jurisdiction.
Help Scout
🇺🇸Help Scout
Userlike
🇩🇪Userlike UG
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Userlike offers live chat, enhancing real-time customer support.
- ✓Unified messaging integrates multiple channels, including WhatsApp.
- ✓Userlike is fully GDPR compliant, ensuring data protection in the EU.
- ✓Video calls can improve customer interactions, offering face-to-face support.
Things to Consider
- !Migrating data from Help Scout may be complex and time-consuming.
- !Userlike lacks a dedicated knowledge base feature like Help Scout.
- !Learning curve for Userlike's interface may slow down initial productivity.
Migration Overview
Quick Steps
Create Userlike account and configure settings
Export and prepare data from Help Scout
Import data, test integrations, and migrate users
Ready to make the switch?
Start using Userlike today and take control of your data privacy.