Zendesk vs Crisp
A comprehensive comparison to help you decide if Crisp is the right EU alternative to Zendesk for your needs.
Zendesk
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
Crisp
Crisp is a customer messaging platform designed for businesses to communicate effectively with their users. It offers real-time chat, email integration, and chatbot functionalities to streamline customer support. The platform helps teams manage conversations from multiple channels in one place, enhancing response times and user engagement.
Our Verdict
Why choose Crisp
- +Crisp offers a free tier, reducing initial costs for small teams.
- +GDPR compliance ensures data protection for EU customers.
- +Crisp's shared inbox allows team collaboration on customer queries.
- +Crisp's chatbot builder enables 24/7 automated customer support.
Things to consider
- -Zendesk's ticketing system is more advanced than Crisp's features.
- -Migration from Zendesk may require significant data transfer efforts.
- -Crisp lacks built-in call center features present in Zendesk.
Privacy Winner: Crisp
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Feature Comparison
Zendesk
🇺🇸Zendesk Inc.
Crisp
🇫🇷Crisp IM SARL
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Crisp offers a free tier, reducing initial costs for small teams.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓Crisp's shared inbox allows team collaboration on customer queries.
- ✓Crisp's chatbot builder enables 24/7 automated customer support.
Things to Consider
- !Zendesk's ticketing system is more advanced than Crisp's features.
- !Migration from Zendesk may require significant data transfer efforts.
- !Crisp lacks built-in call center features present in Zendesk.
Frequently Asked Questions
Is Crisp a good replacement for Zendesk?
Yes, Crisp is a GDPR-compliant European alternative to Zendesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is Crisp GDPR compliant?
Yes, Crisp is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does Crisp cost?
Crisp offers freemium pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with Crisp?
Crisp stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Zendesk
Ready to make the switch to Crisp?
Take control of your data privacy by switching to an EU-based alternative.