Zendesk vs Trengo
A comprehensive comparison to help you decide if Trengo is the right EU alternative to Zendesk for your needs.
Zendesk
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
Trengo
Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.
Our Verdict
Why choose Trengo
- +Trengo offers a unified inbox for all communication channels.
- +GDPR compliance ensures data protection for EU customers.
- +Trengo integrates directly with WhatsApp Business for messaging.
- +Team collaboration tools enhance internal communication and efficiency.
Things to consider
- -Migrating data from Zendesk may require significant effort and time.
- -Trengo lacks a dedicated call center feature compared to Zendesk.
- -Learning curve for existing Zendesk users adapting to Trengo's interface.
Privacy Winner: Trengo
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Feature Comparison
Zendesk
🇺🇸Zendesk Inc.
Trengo
🇳🇱Trengo B.V.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Trengo offers a unified inbox for all communication channels.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓Trengo integrates directly with WhatsApp Business for messaging.
- ✓Team collaboration tools enhance internal communication and efficiency.
Things to Consider
- !Migrating data from Zendesk may require significant effort and time.
- !Trengo lacks a dedicated call center feature compared to Zendesk.
- !Learning curve for existing Zendesk users adapting to Trengo's interface.
Frequently Asked Questions
Is Trengo a good replacement for Zendesk?
Yes, Trengo is a GDPR-compliant European alternative to Zendesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is Trengo GDPR compliant?
Yes, Trengo is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does Trengo cost?
Trengo offers paid pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with Trengo?
Trengo stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Zendesk
Ready to make the switch to Trengo?
Take control of your data privacy by switching to an EU-based alternative.