Zendesk vs Userlike
A comprehensive comparison to help you decide if Userlike is the right EU alternative to Zendesk for your needs.
Zendesk
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
Userlike
Userlike is a customer messaging platform designed for businesses to enhance communication with website visitors. It enables real-time chat support, integrates with various tools, and allows users to manage conversations across different channels. The platform aims to improve customer engagement and support efficiency.
Our Verdict
Why choose Userlike
- +Userlike offers GDPR compliance with EU-based servers for data protection.
- +Unified messaging includes WhatsApp Business for broader customer reach.
- +Userlike's chatbot supports multiple languages, enhancing user experience.
- +Video calls are integrated for personalized customer support interactions.
Things to consider
- -Migrating from Zendesk may require significant data transfer efforts.
- -Userlike lacks a comprehensive ticketing system like Zendesk's.
- -Learning curve for team members accustomed to Zendesk's interface.
Privacy Winner: Userlike
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Feature Comparison
Zendesk
🇺🇸Zendesk Inc.
Userlike
🇩🇪Userlike UG
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Userlike offers GDPR compliance with EU-based servers for data protection.
- ✓Unified messaging includes WhatsApp Business for broader customer reach.
- ✓Userlike's chatbot supports multiple languages, enhancing user experience.
- ✓Video calls are integrated for personalized customer support interactions.
Things to Consider
- !Migrating from Zendesk may require significant data transfer efforts.
- !Userlike lacks a comprehensive ticketing system like Zendesk's.
- !Learning curve for team members accustomed to Zendesk's interface.
Frequently Asked Questions
Is Userlike a good replacement for Zendesk?
Yes, Userlike is a GDPR-compliant European alternative to Zendesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is Userlike GDPR compliant?
Yes, Userlike is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does Userlike cost?
Userlike offers freemium pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with Userlike?
Userlike stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Zendesk
Ready to make the switch to Userlike?
Take control of your data privacy by switching to an EU-based alternative.