Freshdesk vs LiveAgent
A comprehensive comparison to help you decide if LiveAgent is the right EU alternative to Freshdesk for your needs.
Freshdesk
Cloud-based customer support software offering ticketing, automation, and self-service capabilities.
LiveAgent
LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.
Our Verdict
Why choose LiveAgent
- +LiveAgent offers integrated live chat for immediate customer support.
- +GDPR compliance ensures data protection for EU customers.
- +LiveAgent includes call center features for voice support.
- +Social media integration allows managing multiple channels in one place.
Things to consider
- -Migration from Freshdesk to LiveAgent may require data export/import.
- -Learning curve for LiveAgent's interface may slow down initial setup.
- -Some Freshdesk automation features may not have direct equivalents.
Privacy Winner: LiveAgent
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Feature Comparison
Freshdesk
🇺🇸Freshworks Inc.
LiveAgent
🌍Quality Unit s.r.o.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓LiveAgent offers integrated live chat for immediate customer support.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓LiveAgent includes call center features for voice support.
- ✓Social media integration allows managing multiple channels in one place.
Things to Consider
- !Migration from Freshdesk to LiveAgent may require data export/import.
- !Learning curve for LiveAgent's interface may slow down initial setup.
- !Some Freshdesk automation features may not have direct equivalents.
Frequently Asked Questions
Is LiveAgent a good replacement for Freshdesk?
Yes, LiveAgent is a GDPR-compliant European alternative to Freshdesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is LiveAgent GDPR compliant?
Yes, LiveAgent is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does LiveAgent cost?
LiveAgent offers freemium pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with LiveAgent?
LiveAgent stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Freshdesk
Ready to make the switch to LiveAgent?
Take control of your data privacy by switching to an EU-based alternative.