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Freshdesk

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Trengo

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Switch from Freshdesk to Trengo

A complete step-by-step guide to migrate your data and workflow to an EU-hosted alternative.

Medium MigrationGDPR Compliant
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Log in to your Freshdesk account. Navigate to 'Admin' → 'Account Settings' → 'Export Data'. Select the data you wish to export, such as tickets, contacts, and knowledge base articles. Click 'Export' and wait for the export file to be generated. You will receive an email with a download link once the export is complete.

Tips

  • •Consider exporting data during off-peak hours to avoid impacting daily operations.
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Additional Resources

Detailed Comparison

See a side-by-side feature and pricing comparison between Freshdesk and Trengo.

Other Alternatives

Explore other EU alternatives to Freshdesk that might suit your needs.

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Browse Customer Support

Find more US products and their EU alternatives in the Customer Support category.

Frequently Asked Questions

Will I lose my data when switching from Freshdesk?

No, most services allow you to export your data before closing your account. Follow the steps in our migration guide to safely transfer all your data to Trengo.

Is Trengo really more private than Freshdesk?

Yes, EU-based services like Trengo must comply with GDPR, which provides stronger privacy protections. Your data won't be subject to US surveillance laws like the CLOUD Act.

Can I use both services during the transition?

Absolutely! We recommend running both services in parallel during the transition period to ensure everything is set up correctly before fully switching over.

What if I need help during migration?

Most EU alternatives offer customer support and migration assistance. Check Trengo's website for their support options, or reach out to their team directly.