Freshdesk vs LiveAgent: Privacy & Security for Support Teams
Discover why EU-based LiveAgent is gaining traction over US's Freshdesk in protecting customer data. Prioritize privacy now.
Should You Switch to LiveAgent?
Gain full GDPR compliance and data protection without Cloud Act exposure.
May lose advanced automation and multichannel capabilities.
Switch if privacy is a priority; stay if you need advanced features.
At a Glance
US data laws
GDPR protected
Freshdesk
freemium
LiveAgent
freemium
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Freshdesk | LiveAgent |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Optional | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Freshdesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. LiveAgent is not subject to US jurisdiction.
Freshdesk
🇺🇸Freshworks Inc.
LiveAgent
🌍Quality Unit s.r.o.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓LiveAgent offers integrated live chat for immediate customer support.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓LiveAgent includes call center features for voice support.
- ✓Social media integration allows managing multiple channels in one place.
Things to Consider
- !Migration from Freshdesk to LiveAgent may require data export/import.
- !Learning curve for LiveAgent's interface may slow down initial setup.
- !Some Freshdesk automation features may not have direct equivalents.
Migration Overview
Quick Steps
Create LiveAgent account and configure settings
Export and prepare data from Freshdesk
Import data, test integrations, and migrate users
Other alternatives to Freshdesk
Ready to make the switch?
Start using LiveAgent today and take control of your data privacy.