Freshdesk vs Trengo: The Data Privacy Face-Off
Discover why European-based Trengo offers a secure alternative to US's Freshdesk, prioritizing customer data privacy in support solutions.
Should You Switch to Trengo?
Gain full GDPR compliance and enhanced data privacy with Trengo.
May lose some advanced features like self-service portals.
Switch if privacy is your priority; stay if you need extensive features.
At a Glance
US data laws
GDPR protected
Freshdesk
freemium
Trengo
paid
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Freshdesk | Trengo |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Enterprise only | Optional |
Data Portability | Partial | Full export |
CLOUD Act Notice
Freshdesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Trengo is not subject to US jurisdiction.
Freshdesk
🇺🇸Freshworks Inc.
Trengo
🇳🇱Trengo B.V.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- âś“Trengo offers a unified inbox for all communication channels.
- âś“Trengo supports WhatsApp Business integration for direct messaging.
- âś“Trengo is GDPR compliant with EU-based servers for data protection.
- âś“Trengo's analytics provide real-time insights into team performance.
Things to Consider
- !Migrating data from Freshdesk to Trengo may require significant effort.
- !Trengo lacks a dedicated self-service portal like Freshdesk's.
- !Learning curve for team members unfamiliar with Trengo's interface.
Migration Overview
Quick Steps
Create Trengo account and configure settings
Export and prepare data from Freshdesk
Import data, test integrations, and migrate users
Other alternatives to Freshdesk
Ready to make the switch?
Start using Trengo today and take control of your data privacy.