Zendesk vs LiveAgent
A comprehensive comparison to help you decide if LiveAgent is the right EU alternative to Zendesk for your needs.
Zendesk
Customer service platform providing ticketing, live chat, knowledge base, and call center solutions.
LiveAgent
LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.
Our Verdict
Why choose LiveAgent
- +LiveAgent offers a free tier for up to 7 agents, reducing costs.
- +GDPR compliance ensures data protection for EU customers.
- +LiveAgent servers are located in the EU, enhancing data residency.
- +Social media integration allows managing multiple platforms in one place.
Things to consider
- -Migration from Zendesk may require significant data transfer efforts.
- -LiveAgent lacks advanced AI automation features present in Zendesk.
- -Learning curve for agents accustomed to Zendesk's interface may be steep.
Privacy Winner: LiveAgent
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Feature Comparison
Zendesk
🇺🇸Zendesk Inc.
LiveAgent
🌍Quality Unit s.r.o.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓LiveAgent offers a free tier for up to 7 agents, reducing costs.
- ✓GDPR compliance ensures data protection for EU customers.
- ✓LiveAgent servers are located in the EU, enhancing data residency.
- ✓Social media integration allows managing multiple platforms in one place.
Things to Consider
- !Migration from Zendesk may require significant data transfer efforts.
- !LiveAgent lacks advanced AI automation features present in Zendesk.
- !Learning curve for agents accustomed to Zendesk's interface may be steep.
Frequently Asked Questions
Is LiveAgent a good replacement for Zendesk?
Yes, LiveAgent is a GDPR-compliant European alternative to Zendesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is LiveAgent GDPR compliant?
Yes, LiveAgent is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does LiveAgent cost?
LiveAgent offers freemium pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with LiveAgent?
LiveAgent stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Zendesk
Ready to make the switch to LiveAgent?
Take control of your data privacy by switching to an EU-based alternative.