Freshdesk vs Trengo
A comprehensive comparison to help you decide if Trengo is the right EU alternative to Freshdesk for your needs.
Freshdesk
Cloud-based customer support software offering ticketing, automation, and self-service capabilities.
Trengo
Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.
Our Verdict
Why choose Trengo
- +Trengo offers a unified inbox for all communication channels.
- +Trengo supports WhatsApp Business integration for direct messaging.
- +Trengo is GDPR compliant with EU-based servers for data protection.
- +Trengo's analytics provide real-time insights into team performance.
Things to consider
- -Migrating data from Freshdesk to Trengo may require significant effort.
- -Trengo lacks a dedicated self-service portal like Freshdesk's.
- -Learning curve for team members unfamiliar with Trengo's interface.
Privacy Winner: Trengo
Your data stays in the EU and is protected under GDPR, free from US CLOUD Act access.
Feature Comparison
Freshdesk
🇺🇸Freshworks Inc.
Trengo
🇳🇱Trengo B.V.
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Trengo offers a unified inbox for all communication channels.
- ✓Trengo supports WhatsApp Business integration for direct messaging.
- ✓Trengo is GDPR compliant with EU-based servers for data protection.
- ✓Trengo's analytics provide real-time insights into team performance.
Things to Consider
- !Migrating data from Freshdesk to Trengo may require significant effort.
- !Trengo lacks a dedicated self-service portal like Freshdesk's.
- !Learning curve for team members unfamiliar with Trengo's interface.
Frequently Asked Questions
Is Trengo a good replacement for Freshdesk?
Yes, Trengo is a GDPR-compliant European alternative to Freshdesk. It offers similar functionality while ensuring your data stays within EU jurisdiction and is protected under strict European privacy laws.
Is Trengo GDPR compliant?
Yes, Trengo is a European company that fully complies with GDPR regulations. Your data is stored in EU data centers and is not subject to US surveillance laws like the CLOUD Act.
How much does Trengo cost?
Trengo offers paid pricing. Visit their website for current pricing details and to compare plans based on your specific needs.
Where is my data stored with Trengo?
Trengo stores data in EU data centers, ensuring compliance with European data protection regulations and keeping your information within EU jurisdiction.
Other EU alternatives to Freshdesk
Ready to make the switch to Trengo?
Take control of your data privacy by switching to an EU-based alternative.