Leaving Intercom? Here's everything you need
Compare 1 EU alternatives side-by-side. Find the right fit based on migration difficulty, pricing, and privacy features.
Your data may be subject to US surveillance laws
Intercom is headquartered in the US. Under the CLOUD Act and FISA Section 702, US authorities can access your data without your knowledge. Switch to an EU alternative to keep your data protected under GDPR.
All EU Alternatives at a Glance
| Alternative | Country | Pricing | Difficulty | Time Estimate | Actions |
|---|---|---|---|---|---|
TidioRecommended Tidio is a customer support tool that integrates live chat and chatbot functionalities to enhance user engagement on websites. It allows businesses to communicate with visitors in real-time, automate responses, and gather customer insights. Tidio supports various messaging platforms for seamless communication. | 🇵🇱Poland | Free plan available | Medium | Varies |
Our Top Picks
Best for Privacy
Tidio is a customer support tool that integrates live chat and chatbot functionalities to enhance user engagement on websites. It allows businesses to communicate with visitors in real-time, automate responses, and gather customer insights. Tidio supports various messaging platforms for seamless communication.
Certifications:
Migration difficulty data is being enriched for these alternatives.
Detailed Comparison of Each Alternative
Tidio is a customer support tool that integrates live chat and chatbot functionalities to enhance user engagement on websites. It allows businesses to communicate with visitors in real-time, automate responses, and gather customer insights. Tidio supports various messaging platforms for seamless communication.
Advantages
- Tidio offers a free tier for startups, unlike Intercom's paid-only model.
- Tidio's servers are EU-based, ensuring GDPR compliance for EU users.
- Tidio integrates easily with e-commerce platforms like Shopify and WooCommerce.
- Tidio's AI chatbots can handle common queries, reducing response times.
Trade-offs
- Migrating customer data from Intercom to Tidio can be complex and time-consuming.
- Tidio lacks advanced product tours and user onboarding features found in Intercom.
- Learning Tidio's interface may require time for teams familiar with Intercom.
Before You Switch
Export your data from Intercom before you start the migration. This ensures you have a backup and makes the transition smoother.
General Data Export Steps
- 1Log into your Intercom account and navigate to Settings or Privacy.
- 2Look for "Download your data", "Export", or "Data portability" options.
- 3Select all data you want to export and choose a standard format (ZIP, CSV, JSON).
- 4Wait for the export to complete — large accounts may take hours or days.
- 5Download and verify the export before proceeding with migration.
Under GDPR Article 20, you have the right to data portability. Intercom is required to provide your data in a structured, commonly used format upon request.
Frequently Asked Questions
What are the best EU alternatives to Intercom?
There are 1 European alternatives to Intercom. Tidio are among the top-rated options. All are GDPR-compliant and store your data in European data centers.
How long does it take to switch from Intercom?
Migration time varies by alternative. Most migrations can be completed in under an hour with our step-by-step guides. We provide detailed migration guides for each alternative.
Can I export my data from Intercom?
Yes, most services including Intercom allow you to export your data. Check the settings or privacy section of your Intercom account for data export options. GDPR also grants you the right to data portability.
Is switching from Intercom to an EU alternative safe?
Yes, switching is safe when done correctly. We recommend: 1) Export your data from Intercom first, 2) Set up the new EU service, 3) Import your data, 4) Run both services in parallel for a transition period, 5) Update any linked accounts or integrations, and 6) Cancel your Intercom subscription only after verifying everything works.
Why should I switch from Intercom to an EU alternative?
EU alternatives provide stronger privacy protection under GDPR, keep your data in European data centers, and are not subject to US surveillance laws like the CLOUD Act or FISA Section 702. By switching, you gain true data sovereignty and support European tech innovation.