Zendesk vs Userlike: Which Prioritizes Your Data Privacy?
Explore the US-based Zendesk and Germany's Userlike to see how they safeguard customer support data, ensuring privacy and compliance in your region.
Should You Switch to Userlike?
Gain full GDPR compliance and better data privacy with Userlike.
Lose advanced ticketing and call center features; fewer overall capabilities.
Switch if privacy is a priority; stay with Zendesk for more features.
At a Glance
US data laws
GDPR protected
Zendesk
paid
Userlike
freemium
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Zendesk | Userlike |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Enterprise only | Optional |
Data Portability | Full export | Full export |
CLOUD Act Notice
Zendesk is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Userlike is not subject to US jurisdiction.
Zendesk
🇺🇸Zendesk Inc.
Userlike
🇩🇪Userlike UG
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Userlike offers GDPR compliance with EU-based servers for data protection.
- ✓Unified messaging includes WhatsApp Business for broader customer reach.
- ✓Userlike's chatbot supports multiple languages, enhancing user experience.
- ✓Video calls are integrated for personalized customer support interactions.
Things to Consider
- !Migrating from Zendesk may require significant data transfer efforts.
- !Userlike lacks a comprehensive ticketing system like Zendesk's.
- !Learning curve for team members accustomed to Zendesk's interface.
Migration Overview
Depends on data size and complexity
Quick Steps
Create Userlike account and configure settings
Export and prepare data from Zendesk
Import data, test integrations, and migrate users
Note: Userlike is excellent for real-time chat and messaging but may not fully replace Zendesk's ticketing system.
Other alternatives to Zendesk
Ready to make the switch?
Start using Userlike today and take control of your data privacy.