Intercom vs Tidio: Who Secures Your Data Better?
Discover if US-based Intercom or Poland's Tidio offers superior privacy and security features for your customer support needs.
Should You Switch to Tidio?
Gain full GDPR compliance and a freemium pricing model.
May lose advanced features like product tours and messaging automation.
Switch if privacy is a priority and features are less critical; otherwise, stay.
At a Glance
US data laws
GDPR protected
Intercom
paid
Tidio
freemium
Privacy & Compliance Comparison
Critical data sovereignty factors at a glance
| Criteria | Intercom | Tidio |
|---|---|---|
Server Location | US (AWS), EU (optional) | EU |
GDPR Compliance | Partial (SCCs) | Full |
Open Source | ||
E2E Encryption | Optional | Optional |
Data Portability | Partial | Full export |
CLOUD Act Notice
Intercom is a US company and must comply with CLOUD Act data requests, even for data stored in EU data centers. Tidio is not subject to US jurisdiction.
Intercom
🇺🇸Intercom Inc.
Tidio
🇵🇱Tidio LLC
US Data Storage
Data subject to US CLOUD Act and may be accessed by US authorities
EU Data Protection
Data protected under GDPR with EU-only data residency
Certifications & Compliance
No certifications listed
Reasons to Switch
- ✓Tidio offers a free tier for startups, unlike Intercom's paid-only model.
- ✓Tidio's servers are EU-based, ensuring GDPR compliance for EU users.
- ✓Tidio integrates easily with e-commerce platforms like Shopify and WooCommerce.
- ✓Tidio's AI chatbots can handle common queries, reducing response times.
Things to Consider
- !Migrating customer data from Intercom to Tidio can be complex and time-consuming.
- !Tidio lacks advanced product tours and user onboarding features found in Intercom.
- !Learning Tidio's interface may require time for teams familiar with Intercom.
Migration Overview
Quick Steps
Create Tidio account and configure settings
Export and prepare data from Intercom
Import data, test integrations, and migrate users
Ready to make the switch?
Start using Tidio today and take control of your data privacy.