Leaving Freshdesk? Here's everything you need
Compare 2 EU alternatives side-by-side. Find the right fit based on migration difficulty, pricing, and privacy features.
Your data may be subject to US surveillance laws
Freshdesk is headquartered in the US. Under the CLOUD Act and FISA Section 702, US authorities can access your data without your knowledge. Switch to an EU alternative to keep your data protected under GDPR.
All EU Alternatives at a Glance
| Alternative | Country | Pricing | Difficulty | Time Estimate | Actions |
|---|---|---|---|---|---|
LiveAgentRecommended LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service. | 🌍SK | Free plan available | Medium | Varies | |
TrengoRecommended Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes. | 🇳🇱Netherlands | Paid | Medium | Varies |
Our Top Picks
Best for Privacy
Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.
Certifications:
Best Free Option
LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.
- LiveAgent offers integrated live chat for immediate customer support.
- GDPR compliance ensures data protection for EU customers.
- LiveAgent includes call center features for voice support.
Migration difficulty data is being enriched for these alternatives.
Detailed Comparison of Each Alternative
LiveAgent is a help desk software that combines multiple communication channels including email, live chat, and social media into a single platform. It allows businesses to manage customer inquiries efficiently, track interactions, and streamline support processes. Features include ticketing, automation, and reporting tools for improved customer service.
Advantages
- LiveAgent offers integrated live chat for immediate customer support.
- GDPR compliance ensures data protection for EU customers.
- LiveAgent includes call center features for voice support.
- Social media integration allows managing multiple channels in one place.
Trade-offs
- Migration from Freshdesk to LiveAgent may require data export/import.
- Learning curve for LiveAgent's interface may slow down initial setup.
- Some Freshdesk automation features may not have direct equivalents.
Trengo is a communication platform that integrates various messaging channels, including email, chat, and social media, into a single inbox. It allows teams to manage customer interactions efficiently, track conversations, and collaborate in real-time. Trengo improves response times and streamlines customer support processes.
Advantages
- Trengo offers a unified inbox for all communication channels.
- Trengo supports WhatsApp Business integration for direct messaging.
- Trengo is GDPR compliant with EU-based servers for data protection.
- Trengo's analytics provide real-time insights into team performance.
Trade-offs
- Migrating data from Freshdesk to Trengo may require significant effort.
- Trengo lacks a dedicated self-service portal like Freshdesk's.
- Learning curve for team members unfamiliar with Trengo's interface.
Before You Switch
Export your data from Freshdesk before you start the migration. This ensures you have a backup and makes the transition smoother.
General Data Export Steps
- 1Log into your Freshdesk account and navigate to Settings or Privacy.
- 2Look for "Download your data", "Export", or "Data portability" options.
- 3Select all data you want to export and choose a standard format (ZIP, CSV, JSON).
- 4Wait for the export to complete — large accounts may take hours or days.
- 5Download and verify the export before proceeding with migration.
Under GDPR Article 20, you have the right to data portability. Freshdesk is required to provide your data in a structured, commonly used format upon request.
Frequently Asked Questions
What are the best EU alternatives to Freshdesk?
There are 2 European alternatives to Freshdesk. LiveAgent, Trengo are among the top-rated options. All are GDPR-compliant and store your data in European data centers.
How long does it take to switch from Freshdesk?
Migration time varies by alternative. Most migrations can be completed in under an hour with our step-by-step guides. We provide detailed migration guides for each alternative.
Can I export my data from Freshdesk?
Yes, most services including Freshdesk allow you to export your data. Check the settings or privacy section of your Freshdesk account for data export options. GDPR also grants you the right to data portability.
Is switching from Freshdesk to an EU alternative safe?
Yes, switching is safe when done correctly. We recommend: 1) Export your data from Freshdesk first, 2) Set up the new EU service, 3) Import your data, 4) Run both services in parallel for a transition period, 5) Update any linked accounts or integrations, and 6) Cancel your Freshdesk subscription only after verifying everything works.
Why should I switch from Freshdesk to an EU alternative?
EU alternatives provide stronger privacy protection under GDPR, keep your data in European data centers, and are not subject to US surveillance laws like the CLOUD Act or FISA Section 702. By switching, you gain true data sovereignty and support European tech innovation.